Firstly, if you are having any issues in connecting your Novation hardware to your iOS device, please take a look at this article to see if using Novation hardware with your iOS device is supported within the app you are using.
If your iOS device uses a lightning port, in order to properly power your Novation hardware we recommend using an official Apple Camera connection kit.
Alternatively, if your iOS device has a USB-C charging port, you can power the hardware directly through an official Apple USB-C to USB adapter.
We recommend using official Apple products as we cannot guarantee other connection kits will work.
Connect everything in the following order:
- Connect Novation hardware to Apple Camera Connection Kit via included USB cable
- Connect Apple Camera connection kit to mains power via the camera connection kit's charging port
- Connect Apple Camera Connection kit to iOS device
When using an iPad, make sure to connect your iPad to mains power via the power adapter that was originally included with your iPad (please see this Apple article on what charger was originally included with your iPad https://support.apple.com/en-us/HT210133).